LBO Linked Business Operations
Support
Client support across the LBO ecosystem
LBO Support is the cross-pole entry point for clients of the LBO ecosystem. Whatever the division concerned (Constitution, Automobile, Location, Gravure, Société civile, Marketing, Fleet), the support team picks up, qualifies, and routes the request to the right interlocutor. We aim for response times respected over the long term, traceability of files, and an integrated knowledge base.
Why LBO Support
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01
Single point of entry
No need to know which division to call. The Support team identifies, qualifies, and routes. The client sees a single contact.
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02
Knowledge base accessible to clients
A documentary base accessible 24/7 to answer the most frequent questions (incorporation procedures, registration delays, etc.). Often, the client finds the answer alone.
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03
Response within 24 business hours
A commitment we monitor: every request receives a substantive response within 24 business hours, not just an acknowledgement of receipt.
What we do
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Centralised ticketing
Each request opens a ticket traced from end to end. Visible by the client and the Support team. No information loss.
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Documentary knowledge base
Frequent questions documented and accessible 24/7. Examples: registration delays, AML/KYC procedures, coworking access, maintenance follow-up.
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Cross-pole follow-up
A complex file involving several divisions (e.g.: incorporation + registered office + vehicle registration) is followed by the same support contact.
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Coordinated escalation
If a request requires the intervention of the technical or legal expert of a division, Support coordinates and follows up. The client is not bounced from contact to contact.
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Periodic reporting
For clients with multiple files, a monthly synthesis of progress, resolved items, points to validate.
Who it's for
- Clients actuels LBO cherchant le statut d'une demande ou un complément d'information
- Prospects souhaitant poser une question avant engagement sur l'un des pôles
- Visiteurs autonomes consultant la base de connaissance (FAQ par pôle métier)
What we do not do
- No 24/7 call centre (standard hours Mon-Fri 9am-12:30pm / 1:30pm-6pm Luxembourg time)
- No multilingual support beyond French, Luxembourgish, English (other languages via written translation)
- No technical assistance on third-party tools we have not deployed (referral to vendor support)
Frequently asked questions
Les interrogations qui reviennent souvent sur LBO Support. Si la vôtre n'est pas listée, écrivez-nous.
How do I open a ticket?
Three channels: 1) the online ticket form on the dedicated platform (link in the welcome email), 2) an email to direction@lbo.lu, 3) the telephone reception during opening hours. Each channel feeds the same centralised ticketing system: no risk of double processing or loss.
What are your effective response times?
Acknowledgement of receipt within 4 business hours. Substantive response within 24 business hours, often before. For urgent files (deadline that day), we offer immediate handling by phone during opening hours.
Is the knowledge base accessible without an account?
Yes for the general part (procedures, deadlines, opening hours). Access to client-specific information (status of your file, history) requires authentication.
How is a request involving several divisions handled?
A typical example: incorporation + registered office + vehicle registration involves three divisions. Support qualifies the file, opens the corresponding parallel tickets, ensures the global coordination and synthesis with the client. The client has a single contact, even if three divisions intervene.
Do you have a dedicated client account for large companies?
For multi-file or multi-division clients, we set up a dedicated client account with a named contact. Monthly periodic reporting, regular review meetings, fast resolution of recurring requests. To be discussed during the initial setup.
What if I am not satisfied with the response?
A client follow-up is possible at any time. We do not consider a closed ticket as a satisfied request: a satisfaction loop is integrated and our internal indicators consolidate dissatisfaction signals, even silent ones. If a response does not suit you, write us back and we re-qualify.
Un projet en tête ?
A specific question, a request to qualify, a client account to open? Contact us by ticket or email, we get back to you within 24 business hours.